While I’m living in two places, I want my NorthHouse post delivered to my SouthHouse. Shouldn’t be too complicated, should it?
Ha.
I can see this turning into a rant of Fakiresque proportions, but having nearly burst into tears in the Post Office out of sheer frustration at the fuckwittery of the process and the counter girl (who was otherwise well meaning and polite) I need to let off steam.
Attempt the First
Excellent. I can do this online. Except it doesn’t want to know my middle name, and I don’t use my first name. No worries, I’ll just enter my middle name instead.
Oh, it wants to verify me against billing and electoral information. So I’ve got to let them who I officially am, but I’m sure I can tell them about my ‘other identity’ by fudging the form a bit.
Date moved out. Hmmm. I’ve not moved out. But they don’t mean forwarding date either, because that’s a different box. OK. Something else I’ll have to fudge. Feeling less confident about this now.
Oh. Look. It won’t verify. Mind you, it’s a computer, so it’ll be looking for logical matches. No matter. I’ll go to the post office and talk to a human.
Attempt the Second
“Where do I arrange mail forwarding?” “Do you mean redirection?”
I don’t know what you call it. I don’t care either. Why do these places think I care what they want to call their scheme (and yes, Orange Dolphin/Wombat/Iguana, I’m looking at you.)?
She very kindly starts walking me through the form, but I fail to see how this is helpful – it’s only what I’ve filled in myself online anyway.
I pass over my ID, and her face falls. “You’ll need to take the form home to got your husband to sign this, you can’t complete this today”
“Why? I was able to complete for him online, and when the form failed it didn’t mention ID or signatures for him, just me?” And yup, I just get a shrug.
Then, she asks me for the photo card for my driving licence, looking at me like I’m a thick. Er, it’s from the last century, love. They didn’t have photo cards then.
She carries on filling in the form for me while I stand there fuming. I’m getting increasingly irritated by the way she’s obviously having to read the form as she goes along – I don’t think she’s filled one in before, so she’s just as in the dark as me.
And then I notice. She’s managed to put down my surname, Stuart’s surname and our NorthHouse street name incorrectly – AND SHE’S COPYING IT FROM A PRINTOUT. FFS.
Aaaaaarrrrrrrrggggggghhhhhhhhhhhhhhhhhhhhhhhhhhhhhh!!!
I totally cannot handle fuckwittery, so at this point I’m batting back the tears of frustration, and in the end have to go “I have to go” and I snatch all my forms and documents back off her, and make a dash for it.
Intermission
And now, to cheer me up, some light entertainment (namely, a row with Understanding and Helpful husband)
“Well, if you’d just done it right online in the first place…”
Thanks, honey. That’s really helpful. And no, it isn’t just done by surname any more, as you keep helpfully asserting. It’s by name:
“Redirect all variations of first names (e.g. Susan, Sue). If you don’t mark this box only the listed names and titles will be redirected.”
Their suggested solution for confusing names (in this instance, people with double barrelled surnames who want the single bits forwarded too*) is to list the names individually. This is the fudge I tried, and which was rejected.
Next, I’m going to ring their helpline to work out what information they need. Who wants to bet that it’s based in India?
Attempt the Third
OK. I set myself up for this one. I know, should do better.
I ring up. I sit through multiple menu options – and then I’m told the office is now closed.
*Now, here is another world of pain I suspect we’re going to enter. We’ve been married ten years, and people still haven’t twigged what our surname is, so we do still get the odd thing misaddressed. That’s not even including people who peer at our surname, then carefully copy down one or other part of it, conveniently forgetting the rest. And it’s not even like they copy the Secondbit, assuming we’re just being poncey and giving our middle name. Sometimes I’ll get post to Mrs Firstbit, with no mention of the Secondbit anywhere.