We’ve been with our web hosts a good year now, and have always been pleased with the quality of the hosting. The web site seems quick enough, and I don’t think there has ever been any down time. We’ve only got one FTP account, which is annoying, but we’ll live.

Until we got through our next 6 month invoice. It got us thinking about what we’re paying for, and we realised we’re paying £4.99 for a service that is currently advertised at £3.99, with 5 FTP accounts and an additional 200mb of space.

No worries, I thought, lots of places have business processes that keep customers on the old deal until they ring up and complain. I’ll give them a ring, get my details changed. Or so I thought.

Apparently, because we signed up at the higher price, that’s it. It can never be changed. If I cancel my account and sign up again, they’ll charge us for the transfer of the various domains we’ve got registered. And this is even though we’re paying for a service with the exact same name as the one they’re advertising.

As Stuart said, I don’t care which country my CSA is based in, as long as they actually do CS… If I wanted an automated response from a script, I’d look at the FAQ.

I’ve fired off yet another email querying their policy, and if nothing changes, I think we’ll be going to trading standards – and moving web host. See? No-one’s the winner.

“I’d like some face wash please”

“Which one?”

“Ah, I’m not sure. The one I’ve had before was from before they revamped the packaging, there was only one”

“Was it this one?”

“Well, was that the one they had before?”

“I don’t know, I’m new”

“Can I smell it to see if it is the same?”

It did smell a little bit different, so I asked what the other one was like.

“This is the only one I’m aware of that we sell”

Aaaaaarrrrrrggggggghhhhhhhhhh! MUST KILL!!